View Asset Details

Selecting an asset on the Assets page will display the Asset Detail panel. From the Asset Detail panel, you can view additional asset details as well as begin coordinating a service event. To begin a service event, click CREATE SERVICE EVENT at the lower left of the Asset Detail panel. If the unit has draft events, a popup will be displayed and allow you to select and continue editing the draft or create a new event. There is also an icon in the upper right that will take you to the Depot/Customer page in Case for the selected asset if you have permission to access that portal. 

At the top of the Asset Details panel, based on your team’s configuration, you may see the following information: Unit Number, Fleet Info, Year, Make, Model, and VIN. Also available are the Last Recorded odometer and Last Recorded engine hours. If either of these needs to be updated, you can click the drop-down menu on the meter and click the EDIT button to enter a current odometer and/or engine hours reading.

If you click SEE MORE, the following additional information will be displayed:

Chassis ID, Serial Number, Engine, and Type.

Below this will display the Fleet Name, Fleet Location, and Fleet phone number.

The following tabs will be displayed and are described in detail below: Alerts, Work In Progress, History, and Warranty.

Alerts Tab

The Alerts tab displays all active alerts of an asset ordered by severity. A number in parenthesis will display the number of active alerts. In addition to active alerts, handled alerts and upcoming maintenance will also be displayed. At the bottom of the Alerts, an indicator will give the date and time the warranty and recall data was last updated.

Below are the badges for each alert type and the color associated with the badge based on status or severity. Note that Active Recall and Expiring Warranty do not have status or severity and their badge will always display in blue.

Alert Types

Sentinel has, by default, four types of alerts. The available data will depend on the existing monitoring possibilities and access to the source data.

Scheduled Maintenance: Maintenance that occurs on a consistent schedule by some factor such as PMs (Preventative Maintenances), Inspections (DOT, State), etc. If the scheduled maintenance is past the factor(s) threshold, it is considered overdue. If the scheduled maintenance is within the factor(s) threshold, it is considered due.

Active Recalls: Manufacturer safety recalls currently issued for the asset.

Expiring Warranties: Manufacturer warranties that will expire within the next 30, 60, or 90 days based on team preferences.

Recent Faults: Faults generated by on-board diagnostic systems that were registered in the last 24 hours, 48 hours, 72 hours, 4 days, or 5 days based on team preferences. There are four severity levels for a fault as follows:

Severity 1 (Red): Severe fault of high concern.

Severity 2 (Orange): A fault that requires attention and is of moderate concern.

Severity 3 (Yellow): A fault that is of low concern.

Severity 4 (Blue): An Informational fault.

Custom Alerts: Sentinel also allows users to set up custom alerts generated by third-party interfaces. An admin user can configure the names for custom alert severities.

NOTE: Your Team Owner may configure the application so that only specific subcategories of the Alert Types listed above display in the application for your team. You can contact your team owner if you are missing alerts.

Active (#)

The Active header will have a number in parentheses showing the number of active alerts for the asset. For each Active alert type, the system will display the following:

Scheduled Maintenance:

Badge (Yellow is due, Red is overdue), Scheduled Maintenance, Description of the Scheduled Maintenance, Due or Overdue indicator, Opscode for the Scheduled Maintenance, the maintenance interval for the scheduled maintenance, and the Due Date the Scheduled Maintenance is Due (If the scheduled maintenance has days as a schedule factor). Note that if a scheduled maintenance has been done, you can click RESOLVE to record a maintenance event already performed manually.

Recent Faults:

Badge, Recent Fault, Vendor Providing fault data, Fault description, Severity, fault code, fault information, date fault reported, date fault last occurred.

Active Recalls:

Badge, Active Recall, Type of Active Recall, Description of Active Recall, Start Date if available.

Expiring Warranties:

Badge, Expiring Warranty, Type of Expiring Warranty, Description of expiring Warranty, OEM ID for the warranty, Start Date of Warranty, End Date of Warranty.

Custom:

Badge, Alert Type Name, Alert Description, Severity based on what is configured for the alert, Code 1, Code 2, Start Date, End Date.

Handled (#)

The Handled header will have a number in parenthesis indicating the number of alerts that have been included in service event planning, but not completed. For each handled alert, the service event information will be displayed with a link to the service event and an indicator if it was created more than 5 days from the current date.

Upcoming Maintenance (#)

The Upcoming Maintenance header will have a number in parenthesis indicating the number of scheduled maintenances upcoming. 

Work In Progress Tab

The Work in Progress tab displays draft and In progress Sentinel service events, as well as cases that have not yet been completed. For In Progress Sentinel service events, a link to the case created from the service event will be included as well as the Repair Status and the Fleet Status. If a draft service event is older than 5 days, an exclamation point will be displayed with the text that the draft was created more than 5 days ago.

Service Event History Tab

The Service Event History tab allows you to view past service events recorded for an asset. Completed events initiated in PSSM Fleet as well as completed Cases will be displayed under the Service Event History header. The following information will be displayed for service event history: The date last updated, the case number, repair status, fleet status, and the service provider’s name.

Under the header Fault History, you can view historical faults for this asset. The following information will be displayed for each fault: Date and time of Fault, Description of Fault, Severity of Fault, and the OEM ID for the Fault.

Fault History Tab

Under the header Fault History, you can view historical faults for this asset. The following information will be displayed for each fault: Date and time of Fault, Description of Fault, Severity of Fault, and the OEM ID for the Fault.

Warranty Tab

 The Warranty tab allows you to view the active and expired warranties.

Active (#)

The active header will have a number in parenthesis indicating the number of active warranties for the asset. 

Expired (#)

The expired header will have a number in parentheses indicating the number of expired warranties for the asset. 

For an active or expired warranty, the following information will be displayed:

Warranty Description, Date Range for Warranty, and OEM ID for the Warranty.

Location

The location tab will give the current location of the asset based on GPS location information. This requires that Case is receiving GPS location information from the unit.