Release Notes: V1.133 (and all prior Release Notes from V1.112)

Version 1.133

Enhancements

• Added the ability to search for RO Number in the General Search. 
• Improved sync between the Platform and the Depot Page so that newly created Depots now appear immediately.
• Added the ability to automatically open a Case in a new tab from General Search when 'If the result matches a case number, open case page' is checked and the number entered matches a Case.
• Adding the following columns to the Service Events page and Service Events CSV File: Follow-up Time and Assigned To.

Version 1.132

Enhancements

• Added the ability to search for depots by Name, City, and Depot Group on the Depot page.
• Added the ability to search for service event number, case number, service request number, VIN, or Unit on the Service Event page. 
• Enhanced Email Notifications by adding the ability to receive notifications for Only Service Events I watch or All Service Events.
• Enhanced the Service Event so that when a Case is created that results in an auto-created Service Event, the Service Event creator reflects the user who created the Case instead of the API user.
• Improved the consistency and readability of Asset Type labels across the application. 
• Improved the spacing for the Service Provider information column on the Service Events Page. The column will now have a uniform width, and if the information exceeds the width, a hover tooltip will display the information exceeding the column width.

Version 1.131

Enhancements

• Enhanced the Service Events page by adding Asset advanced filters. You may now filter Service Events by Asset Type, Year, Make, Model, Engine, and Fleet Info.
• Enhanced the Service Events page by adding the following columns: Fleet Status, Dealer Repair Status, and Complaint. The downloadable CSV File had the following columns added: Overdue, Service Provider Address, Status, Created by, Service Request Status, Fleet Status, and Dealer Repair Status. The CSV file now downloads all columns regardless of the visible settings on the Service Event Page.
• Improved the timing of maintenance, fault, and telematics-device updates to appear in near real-time.

Fixes

• Changed the program so that if you are viewing an estimate link generated by Case, when you go back to Sentinel, you will be prompted to log in. Previously, this would cause the user to have to log out before they could log in.
• Corrected an issue where clicking a service event link from an email alert gave an error instead of opening the Service Event.
• Changed the Search bar text on the Asset page to no longer persist once you leave the Asset page.
• Fixed an issue where Depot/Depot Group assignments were not removed when a team member was removed from the team. 

Version 1.130

Enhancements

• Increased the page size to 50 for the Assets and Service Events pages.

Version 1.129

Enhancements

• Added Engine as an Advanced Filter field below Model on the Assets page.
• Enhanced Service Event creation so that when a Service Provider is selected that does not have any users set to receive the request, the following error will be displayed: "The Service Provider is not currently available for accepting requests. Please select a different provider."
• Enhanced the General Search and Asset search to look for at least three characters anywhere in the text for the fields Serial Number, Chasis ID, and Engine Number, and at least 1 character anywhere in the text for the field Unit Number.

Fixes

• Corrected an issue where creating a Service Event in some cases would result in a conflict error message.
• Corrected an issue where the Assets by Active Alert Type on the home page were incorrectly filtered on values entered in the search field on the Assets page.
• Corrected an issue where a case that was closed and re-opened reported the status as cancelled on the Service Event.

Version 1.128

Enhancements

• Added the field Complaint to the Service Events CSV export file.

Fixes

• Corrected an issue where closed cases could show as open on the Assets->Work in Progress Tab.

Version 1.126

Enhancements

• Added the column Estimate Total to the Service Events page and the Service Event CSV Export.
• Enhanced the Depot selector to support teams with more than 50 depots.
• Implemented persistence for Depot and Depot Group Selections on the Assets and Service Events pages.

Version 1.125

Enhancements

• Added the following fields to the Asset CSV Export: Year, Make, Model, Engine, and Fleet Info. Also added City and State to the address field for Depot/Customer.
• Added the ability to access Insite. If the user has the reports permission in the portal, they can access Insite by clicking the menu in the upper-right corner of the screen.

Version 1.124

Enhancements

• Enhanced the Service Events page so that when filters, sort order, and grouping are applied, those preferences will be retained when the user logs out and back in or switches teams. The settings are stored per team per user.
• Enhanced the Service Event page CSV export to include the following columns: Serial, Chassis ID, Year, Make, Model, Engine, Fleet Info, Asset Type

Fixes

• Corrected an issue where if a fleet was using the legacy repair statuses, the Pending Approvals panel on the home page would display zero for service events with the Pending Approval repair status. 

Version 1.123

Enhancements

• Enhanced the following advanced filters with multi-select capability to provide a drop-down to select multiple filters at one time.
  • Service Event Advanced Filters: Created By, Assignee, Service Provider, Provider City
  • Asset Advanced Filters: Type, Year, Make, Model, Cost Center, Service Provider, Provider City, Team Member
• Added the ability to scope email notifications to assigned depots/depot groups for fleets and assigned customers/customer groups for service providers.
• Added the ability to group by Fleet Info on the Service Events page.

Version 1.122

Enhancements

• Added a new "Assigned to me only" filter control for Depots and Depot Groups. This allows you to filter Assets and Service Events by Depots or Depot Groups assigned to the logged-in user.
• Added the ability to disable/enable Scheduled, At Service, and Ready statuses on the Assets by Status panel on the Home screen. This is available for Administrators from the Team Preferences page.
• Added the Estimate Version column to the Service Events Page. This will display the current estimate version for the Case associated with the Service Event.
• Changed the tags for Service Events, Cases, and Service Requests in Search results and on the Service Event Details page so their primary interaction is direct navigation in a single click, rather than opening a collapsible/flyout panel.
• Clicking the Show Asset icon on the Asset panel will now open the link in a new tab.
• Enhanced the Asset Panel to show the last updated date for Warranty and the last updated date for Recalls.

Version 1.121

Enhancements

• Added Depot column to the Service Events page. Clicking the Depot will open the Edit Depot screen in a new Tab.
• Added the Case Updated date as a column on the Service Event Page.
• Added the ability to re-order the columns on the Service Events page.

Version 1.120

Enhancements

• Added a new column called PO Number. to the Service Events page This column displays the purchase order (PO) number associated with the case, if one exists. Clicking the PO Number will open the Case in a new Tab.
• If an Active Recall has an end date, we now display the end date on the Asset Page.

Fixes

• Corrected an issue where not all Depot groups were showing in the Depot Group filter on the Service Event Page.
• Corrected an issue where if the fleet status of a Case was set to Completed, which set the Service Event to Completed, but then the Fleet Status was changed to something like Working, the Service Event did not show as active.

Version 1.119

Enhancements

• Added the ability to hide/show columns on the Service Events page.
• Added RO Number column to the Service Events page. Will display the RO number associated with the Case for the Service Event. Clicking the RO Number will open the Case in a new Tab.
• Added the Case Created date as a column on the Service Event Page.

Version 1.118

Enhancements

• Changed the History Tab on the Asset Panel to now display a Service Event History and Fault History Tab showing all service events and fault history for the asset, with 10 items per page.
• Added an ETR column to the Service Events Listing page. This will display the Estimated Time of Repair as entered on the case associated with the Service Event.
• Added the field Closed by Location to the Service Events page. The column shows a Yes/No value based on whether the related Case was closed by the service location.
• Improved the spacing on the Service Event History to display more historical entries per page.
• Added Fleet Info filter to the Advanced Filters on the Assets page.
• Enhanced advanced filters for status fields with multi-select capability to provide a drop-down to select multiple filters at one time on the Assets and Service Events pages.
• Enhanced automatic processing for the Fleet Status of Declined by adding the following:
  Add Declined as a selectable option under: Fleet Status/Automatic Service Event Updates section (accessible by Admin or Owner users). When Declined is enabled, any Service Event with a Case Fleet Status of Declined is automatically updated to Archived.
• Enhanced the Service Request to allow entering an optional PO number. If a PO Number is entered, it is included on the Service Request submission and will appear on the Case created from the Service Request. The PO number will be displayed as a read-only field in the Service Event Details for non-draft Service Events.
• Enhanced the visibility of advanced filters on the Assets and Service Events pages.

Version 1.117

Enhancements

• Enhanced the Service Events page to allow manual and automatic archiving of Service Events. 
  Manual: An In Progress service event will have an Archive button located beside the Watch button. Clicking the button will move the Service Event to Archived.
  Automatic: Configure when Service Events should be automatically marked Completed or Archived based on either Repair Status or Fleet Status in Preferences (accessible by Admin or Owner users).
• The Service Events page now stores the following attribute changes by user, ensuring they persist when leaving and returning to the page: Active Filters, Sort Order, and Grouping.
• Improved performance of the Service Events page.

Version 1.116

Enhancements

• Enhanced the global search results to highlight partial and full matches on Case number.
• Enhanced the Asset column on the Service Events page to display the same identifiers as set in the Preferences as follows: Primary Identifier 1, Primary Identifier 2, and the first two secondary identifiers.

Fixes

• Corrected an issue where the Advanced Filter Provider Network radio buttons were not returning results on the Service Events tab. Note: the Provider Network radio buttons are only available on Service Provider teams.
• Corrected an issue where discarded maintenance events were still being displayed as overdue.

Version 1.115

Enhancements

• Enhanced Service Events tab to allow sorting by the Elapsed Time column.
• Enhanced the global search by adding the ability to search for asset Make.
• Enhanced the global search to no longer require a prefix to search for Service Event Numbers, which will support partial service event number match and highlight matching results in the returned matches.

Version 1.114

Enhancements

• Enhanced the global search results to include an Engine column, which can be sorted ascending or descending.
• Implemented auto-refresh of the Service Events listing page to reflect Case and Service Request status changes in near real-time.

Fixes

• Fixed an issue where the bar containing the count, scroll left/right, and results pages was not always visible on the screen for the Service Events, Depots, and Customer Pages. This bar is now always visible.
• Fixed an issue where the global search did not find results when entering a service request number. The global search will now find matches based on the service request number for a service event.

Version 1.113

Enhancements

• On the Home Dashboard, the “Ready” status in the Assets by Status panel is now clickable when asset counts are above zero. This aligns it with other statuses and enables users to quickly view the list of assets in the “Ready” state.
• Enhanced the homepage to provide left/right scroll bars when the content extends beyond the screen. This change also improves the responsiveness of the page to work on smaller viewports (no less than 600px).
• Enhanced the Alerts Tab in the Asset panel and Service Request panel to show alerts that are still active even if they are associated with a current event. Once the alert has been satisfied in Case, it will be removed from the active alerts.

• Enhanced performance across various dashboard components and queries to decrease load times and improve responsiveness. These updates ensure quicker rendering of the following elements, providing a better user experience:

  • Scheduled Maintenance by Status panel

  • Recent Activity panel

  • Asset Filters used in dashboards and searches

Version 1.112

Enhancements

• A new Approval Requested column has been added to the Service Events page. This column displays the timestamp of the most recent dealer approval request, making it easier for fleets to monitor how long approvals have been pending. Users can also sort the table by this column for faster review. If no approval request has been made, a dash will be shown.
• Added a new asset identifier option: Year/Make/Model/Engine (YMME). When enabled, assets display their engine type alongside Year/Make/Model, making it easier to differentiate assets with similar specifications. If selected, the identifier shows without a “YMME” label for a cleaner presentation. The engine field is also available in the Assets table view, export files, and service event pages.
• In the Asset Detail panel, the section previously labeled “Additional Fleet Info” has been renamed to “Asset Notes.” This change makes the field more intuitive and consistent with how asset-related information is referenced elsewhere in the platform.
• On the Assets page, the first asset in the results list is now automatically selected when the page loads or filters are applied. This allows users to immediately view asset details in the right-hand panel without needing to manually click an asset.
• On the Home Dashboard, the “Ready” status in the Assets by Status panel is now clickable when asset counts are above zero. This aligns it with other statuses and enables users to quickly view the list of assets in the “Ready” state.
• Primary Contact details are now included in service requests and retained in dealer cases. When a service request is sent or a case created, the dealer will see the assigned contact’s name, phone, and email. This information is preserved in the resulting case, ensuring clear communication ownership between fleets and dealers.
• Removed the “YMM” label from asset identifiers throughout the application, as the content is already clear without it. In the Admin settings for Asset Main Identifiers, the label has been updated to show the full term “Year/Make/Model (YMM)” for better clarity.
• Renamed “Dealer ID” to “Account ID” on the Asset Detail panel. This change maintains consistent terminology throughout the application, helping users to easily identify account information.
• Scheduled Maintenance operation codes now display a tooltip labeled “Opcode” on hover. This change clarifies that these values represent operation codes.
• Sentinel now uses Portal to log in and authenticate. This update provides a more consistent and secure sign-in experience across applications. If you are already logged into Case Portal, you will also be automatically signed into Sentinel. Password resets will now use updated Portal screens, but no changes to your credentials or URLs are required.
• Standardized how zeros are displayed on the Home Dashboard. Labels with a zero count now appear lighter grey and are not clickable, while non-zero counts remain fully styled and visible. This update ensures consistent visuals and interaction patterns across all dashboard panels.
• The Asset Detail panel now includes a collapsible header section. Users can collapse the top blue asset info panel to free up space for tabs such as history, alerts, location, and warranty, and expand it again when needed. The panel remembers the last setting, so the view stays consistent when returning to the page.
• The Assets page layout has been updated to improve readability and use of space. The asset list now takes up less width, allowing the asset detail view to display more clearly and provide additional room for interaction.
• The Primary Contact field has been relocated in the service request form for better visibility and integration. This change makes it easier for users to see and fill in contact details when creating a service event, decreasing the likelihood of it being overlooked. All existing functionality for selecting or adding contacts remains unchanged.
• The Service Events page now includes a new Elapsed Time column. This column displays how long an asset has been at the dealer, aiding fleets in understanding service duration and assessing service provider performance. Elapsed time updates in real time for ongoing events; for completed events, the total time spent is shown. The start time is determined based on the Case Check-In time if available; otherwise, it uses the Case Created Date.
• The “Handled” label has been renamed to “Linked to Another Event” across the application. This includes the Service Event page and the Alerts section in Asset Details. The updated terminology clarifies that these alerts are linked elsewhere, avoiding confusion.
• Updated the hint text for internal-only notes. The Team Notes tab now states: “This note is for internal use only and will not be sent to the dealer.” This change improves clarity for users while keeping existing behavior unchanged.

Fixes

• Corrected the alignment of placeholder messages so they are now properly centered within the Search page. This ensures that search placeholder text appears visually balanced.